Frequently Asked Questions
Everything you need to know about your favorite fragrances and care products.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also track your package by logging into your account and visiting the 'Order History' section.
What is your return policy?
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it to any store location or via mail for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping options to more international destinations in the near future.
Are your products tested on animals?
Bath & Body Works does not test our finished products on animals. We are committed to providing high-quality, cruelty-free fragrance and body care solutions.
How do I use a promotion code?
During the checkout process, enter your valid promotion code in the 'Promotional Code' box and click apply. Only one code can be used per order.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 30-minute window after placing an order to request a cancellation by contacting our Customer Care team.