Returns & Exchanges
We want you to love your purchase, which is why we offer a 100% satisfaction guarantee. If you are not completely satisfied, you can return your products for a full refund or exchange within 90 days of purchase.
Prepare Your Items
Gather the products you wish to return along with the original receipt, packing slip, or order confirmation email to ensure a smooth transaction.
Choose Your Method
Return your items to any Bath & Body Works store location for an immediate refund, or use our online portal to generate a prepaid shipping label for mail-in returns.
Package and Ship
If returning by mail, securely pack your items in the original box and attach the shipping label before dropping it off at any authorized carrier location.
Receive Your Refund
Once your return is processed, a refund will be issued to your original form of payment within 7-10 business days, or a store credit will be provided if a receipt is unavailable.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing